5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing excellent control processes.
Security guard companies are unlike any vendor a property manager usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. But when you hire a security guard company, how often can you determine if the guard company is doing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they probably are, but it is important to implement a method of verification and quality control to ensure that issues connected with the deficiency of performing these tasks do not begin to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your safety guard service and achieving everything you picture as your ideal event security London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is among these states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and ask yourself does it look adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to screen if the guard is a good match for your property is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first conversation will tell you a good deal about what to expect from that shield and it gives you an opportunity to request another shield if you feel it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his delegated property is not quite as complete. We call the orientation to the delegated property”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security firm double lender? (Double banks is the procedure for experiencing a seasoned guard working in the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the response to every one of these questions and be sure they fit with what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes into preparing a shield to work in your premises.
Protect supervision is among the main factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their job is not significant and they begin to find themselves as not as a region of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are:
In case your guards must produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are in your premises. These tracking systems permit the security guard company to monitor the time and log the activity of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the safety guard company provides a way of earning sure each guard is safe and alert. By having guards check-in regularly together with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard company. If that’s the case, your audit is guaranteed to develop issues with your existing security guard company.